Important information regarding Coronavirus (COVID-19)
We’re open online and delivering via our van fleet locally and FedEx nationally. We plan to reopen our shop, courtyard and restaurant on 4th July in accordance with government guidelines.
(Last updated 29th June 2020)
DELIVERY, RETURNS AND TERMS & CONDITIONS
If you are ordering from outside the UK please email us with your order details and we will be happy to quote specifically for delivery to your location. All other UK orders have a set delivery fee.
We will do our best to fulfill all orders but in exceptional cases, such as where supplies are unobtainable or temporarily out of stock, we will contact you to advise of any delay, or suggest an alternative item.
TERMS AND CONDITIONS (Your statutory customer rights are not affected)
"Seller" means The Old Original Bakewell Pudding Shop (The Square, Bakewell, Derbyshire, DE45 1BT , UK) and the company's web site www.bakewellpuddingshop.co.uk.
"Customer" means the person or company to whom this document is addressed.
These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as The Old Original Bakewell Pudding Shop, to the buyer, hereafter referred as the Customer.
2.1 All prices are quoted in British Sterling and are inclusive of VAT (if applicable, as may be prescribed by law from time to time), unless otherwise specified.
3.1 Payments must be made in British Sterling unless otherwise specified, and by one of the following payment methods:
Major credit cards as listed: Visa, MasterCard, Delta, American Express, Switch, Maestro and Visa Electron
Cheques made payable to The Old Original Bakewell Pudding Shop.
Postal orders made payable to The Old Original Bakewell Pudding Shop.
Your card is charged when your order is placed.
4. PASSING OF PROPERTY
The Old Original Bakewell Pudding Shop shall retain the property of the goods until full payment has been made by the customer and has been received.
5. PASSING OF RISK
The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.
6.1 Delivery dates:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 3 working days.
Please note that orders placed after midday will be accepted on the following working day.
Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer.
The Old Original Bakewell Pudding Shop cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.
The Old Original Bakewell Pudding Shop ships Bakewell Puddings and Tarts to selected countries around the world but only ships other goods within the United Kingdom at this time.
Orders will be shipped via FedEx's next day service.
The Old Original Bakewell Pudding Shop has the right to fluctuate these prices in proportion with their costs for shipping.
6.3 PASSING OF RISK
In the event of an order being lost by a third party, The Old Original Bakewell Pudding Shop bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of order to The Old Original Bakewell Pudding Shop trading address (see clause 13).
Where the goods are signed for, if a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of either of the above, The Old Original Bakewell Pudding Shop will forward a claim to Royal Mail on the behalf of the customer. Before this can be processed, The Old Original Bakewell Pudding Shop will issue the customer with a 'Lost Orders Form' which must be completed and returned before any claim can be pursued.
This is not a guarantee and The Old Original Bakewell Pudding Shop have the right to refuse any application. Any refund/exchange given is at the discretion of the management of The Old Original Bakewell Pudding Shop. Failure to give accurate information while making a claim may lead to a prosecution from Royal Mail.
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected (this does not however affect the customer’s statutory rights).
If no such action has been taken, The Old Original Bakewell Pudding Shop shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
8. RETURNS PROCEDURE
8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. The Old Original Bakewell Pudding Shop will not accept any returned goods should the return not follow the aforementioned return procedure.
8.2 The Customer must send all returns within 14 days of receipt to;
bakewellpuddingshop.co.uk Returns Dept
The Old Original Bakewell Pudding Shop
Any opened or damaged products will not be eligible for a refund/exchange. It is advisable that a certificate of posting is obtained.
8.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to The Old Original Bakewell Pudding Shop before the refund or replacement can be issued.
8.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage costs) only. Goods must be returned to The Old Original Bakewell Pudding Shop before the partial refund can be issued.
8.5 In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package (which will incur the original shipping charges again), or to refund the original payment minus shipping charges.
9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been despatched. If the order has been despatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made via The Old Original Bakewell Pudding Shop’s cancellations email address email@example.com. If the goods have already been despatched, The Old Original Bakewell Pudding Shop cannot refund any monies spent on postage and packaging. (clause 8.2 & 8.4)
Any information passed through to bakewellpuddingshop.co.uk is via a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow). If a customer wishes for their information to be removed from our database, this should be requested in writing at our registered office (please see below) or to firstname.lastname@example.org.
Please note credit card details are not retained. The only information stored is a customer's transaction history, name, address and e-mail address. Customers will not be sent 'spam' e-mail.
10. LICENCE AGREEMENT
The Customer shall respect all licence agreements delivered by the copyright owners. The Old Original Bakewell Pudding Shop cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks shown on belong to their registered owners and must not be copied without prior permission.
These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.
12. REGISTERED ADDRESS
The Square, Bakewell, Derbyshire, DE45 1BT